Frequently Asked Questions

Placing an order

After you place an order, we coordinate with our international carrier the shipment of your product.

We will inform you by email once your order has been shipped.

It is depending on the shipping option you have chosen.

Usually, you can expect to receive your order within 4-14 days after the payment has been received.

We accept payments through various credit cards, including Visa, MasterCard, American Express.

We also accept bank transfer payment, if you are more comfortable with option, please send an email to our customer service at sales@tasteofbhutan.com with the details of your cart.

Existing orders

Our team will send you email status updates as your order is being ship along with the carrier details and the parcel tracking number.

We’re very sorry to hear that. Please reach out to sales@tasteofbhutan.com  and someone from our team will work with you to resolve the problem.

Shipping

We send our packages out within 2-3 business days after your purchase is being completed. We ship globally across various carriers, and in most cases, will deliver within 4-14 business days. Shipping rate include insurances unless stated otherwise. You will receive an email with a link to your tracking number when your order ships.

Please note that all customers outside of the country of origin are responsible for any taxes, duties or fees associated with the shipment. You can read more about our international shipping policy on our Terms and conditions page.

Currently, you are only able to ship to one location per order. To ship to multiple locations, we suggest placing multiple orders.

It is based on availability at the time of orders. Most products are largely available, and we do our maximum to consolidate as many items as possible together to limit the carbon footprint of any order. If all your items are available, they will be ship together. Otherwise, they will be ship separately.

Reach out to our team at sales@tasteofbhutan.com  and we will help make that change if you order hasn’t been ship already.

Products

The product assembly or care instructions will be sent out with your shipment. If you’re unable to track them down, write us at sales@tasteofbhutan.com and we will pass them along.

Our product data sheets contain as much detail as possible, so you have a maximum of information. If you still cannot find the information you need, our Customer Service will be happy to answer your questions.

Our main mission is to offer a wide range of Bhutanese products; however, you may want something specific that is not listed on our website. Feel free to  contact our sales department at sales@tasteofbhutan.com to let us know what you are looking for, we might be able to help !

Taste of Bhutan pride itself in offering handmade or artisanal items from Bhutan and as such they are subject to the following variations, which are not considered faults or defects:

Size: Being a handmade item, the size can vary by +/-3% from the size ordered. This is a standard industry allowance.

Colour: Every effort is made to ensure there is minimal colour variation however some variation can be expected.

Fading: Placing rugs, cushion and other textile items in direct and continuous sunlight will cause them to fade. Charcoal colour products will fade in natural light/sunlight. Some colour may transfer on light coloured surfaces.

Design & Construction: There may be minor variations that are evident, which is due to the fact that the product is a handmade item.

Shading: Due to changes in pile and weave direction shading may occur and is a natural characteristic of carpets and rugs.

Pilling: Pilling can occur due to traffic, moving of furniture, vacuuming or other mechanical agitation. This can be trimmed with scissors or razor.

Pop Ups: Due to the type of weaving and being a handmade item there will be short fibres popping up while the fabric settles. This can be trimmed with scissors or pushed through. Never pull yarns that are sticking out.

Return

You can return your items within 15 days of receiving the order for a full refund on the merchandise cost. The returned item must not be used and must still in the original packaging. Upon receiving and inspecting your item, we will offer you a refund or a credit for future purchases. We do not refund original shipping charges. Please email us at sales@tasteofbhutan.com .  You will be responsible for the return shipping charges. Specific items due to the custom nature of their fabrication process may not be eligible to return. In this case, it will be clearly mentioned on the product description page. If you purchase a custom or on sale product, we do not accept returns.

We recommend all returns be sent insured and with tracking as we cannot be held responsible for lost or damaged products. Returns that are damaged, soiled or altered may not be accepted and sent back to the customer. Please allow 7 days for your return to be processed.

Personal information

We use physical, electronic and administrative processes to protect the data you give us. On all web pages that require you to enter personal information, we use SSL (Secure Socket Layer) encryption.
We strongly advise you to take all necessary precautions to protect your personal data when you use the Internet. Change your password frequently, use a combination of letters and numbers and be sure to use a secure browser.
For online shopping, Taste of Bhutan recommends that you use an SSL-compatible browser such as Internet Explorer, Firefox or Mozilla on PC, or Safari on Mac OSX. That way, your personal information and credit card number will be transmitted confidentially.

You have the right to access, rectify, oppose the use of, and delete your personal data, under the “Data Protection and Freedom of Information Act” of 6 January 1978.

For more information, please visit our Privacy Policy page

If you have not found the answer you are looking for , get in touch with us

+975 17 77 77 12

sales@tasteofbhutan.com

Lower Motithang, Thimphu, Bhutan

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