Shipping and Refund Policy

By visiting or shopping at this website, you accept the following terms and conditions:

Shipping Policy

When you place an order on www.tasteofbhutan.com, your parcel will be shipped to the address you designate as the “Shipping Address” during check-out. We ship globally across various carriers with tracking information provided at the time of shipment. Estimated shipping times are between 4 to 14 days based on the destination. Please note that these are only estimated shipping times and are subject to flight/products and carriers’ availability.

 If a product you have ordered is out of stock or on backorder, we will contact you with a new shipment date. At that time, you can decide to either keep the order as-is or cancel the item.  If you need to verify stock information and availability prior to placing your order, please contact customer service at sales@tasteofbhutan.com

Please note that all international customers are responsible for any taxes, import duties or custom brokerage fees associated with their shipment. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. We suggest contacting your local customs office for local requirements and information.

To avoid a delay in receiving your order from customs, consider the following:

Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order. Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. We do not refund original shipping charges for goods that are refused for delivery at customs.

If you have not received your order within the time frame below, please reach us at: sales@tasteofbhutan.com

Shipping Charges

Accuracy of Information

Taste of Bhutan attempts to ensure that the website’s information is complete, accurate and current. Despite our efforts, the information on the Website may occasionally be inaccurate, incomplete, or out of date. We make no representation as to the completeness, accuracy, or recentness of any information on the Website. For example, products included on the Website may be unavailable or may carry a different price than that stated on the Website. In addition, we may make changes in information about price and availability without notice. While it is our practice to confirm orders by e-mail, the receipt of an e-mail order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.

Fees & Payment, 

Prices. All prices are listed in USD and include Bhutanese Taxes. We recommend checking the current exchange rate against your home currency to get the best idea of what you will be charged.

Payments. The Site currently uses a third party (Paypal) to process payments. Our third-party payment processors accept payments through Paypal and various credit cards, including Visa, MasterCard, and American Express, as detailed on the applicable payment screen.

Order Acceptance. When you place an order on the Site, verification of information may be required prior to the acceptance of the order. Prices and availability of products on the Sites are subject to change. Taste of Bhutan reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission.  Taste of Bhutan reserves the right, at its sole discretion, to refuse or cancel any order for any reason, in which case you will be informed by email and payment will be refunded.

Shipping and estimated delivery times

When you place an order for Products through the Site, the Products will be shipped to the address you designate as the “Shipping Address” during the check-out process. We ship globally across various carriers with tracking information provided at the time of shipment. Estimated shipping times are between 4 to 14 days. Please note that these are only estimated shipping times and are subject to the availability of products and/or manufacturer’s availability.

 If a product you have ordered is out of stock or on backorder, we will contact you with new shipment date. At that time, you can decide to either keep the order as-is or cancel the item. We will do our best to keep you updated on issues that arise due to any back up in production. If there is a problem, we will alert you as soon as we are made aware that the problem exists. If you need to verify stock information and availability prior to placing your order, please contact customer service at sales@tasteofbhutan.com

Please note that all international customers are responsible for any taxes, import duties or custom brokerage fees associated with their shipment. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. We suggest contacting your local customs office for local requirements and information.

To avoid a delay in receiving your order from customs, consider the following:

Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order. Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 to 10 days after arrival in your country before they return it to the sender. We do not refund original shipping charges for goods that are refused for delivery at customs.

If you have not received your order within the time frame above, please reach us at: sales@tasteofbhutan.com

Refunds and returns;
warranty; defects; proper use

Cancellation Period.

We want you to be happy with your purchase!

You can return your items within 15 days of receiving the order for a full refund on the merchandise cost.  The returned item must not be used, and must still be in the original packaging.  We do not refund original shipping charges or items purchased on sales.

How to request a refund

Please email us at sales@tasteofbhutan.com with a copy of your invoice, a picture of the product and the reason for cancelling your purchase within 15 days after delivery.

Delivery Charge on Returning Goods

Please return your item(s) to our office at the following address :
Sangay Tenzin, Taste of Bhutan
Thori Lam, Lower Motithang,
Post Box #2017
Thimphu, Bhutan
+975 1777 7712

The shipping charge for returning the item will not be covered by Taste of Bhutan

Acceptance and Method of Refund

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.

Damaged Items & Incorrect Goods

Sometimes damages occur during the shipping process even though we do our best to deliver your item in perfect condition. All damage claims must be received within 48 hours of receiving the item. Please save all packaging and email us pictures of the items and its delivery box at sales@tasteofbhutan.com to file a claim. We are happy to arrange the replacement or refund of the item based in your preference and availability of the product.

Products Returned Exceeding the Cancellation Period

Products cannot be retuned after the cancellation period.

Non Returnable Items

Some types of goods are exempt from being returned. Perishable goods such as food, spice, tea or herbal drink cannot be returned. Items purchase on sale are also non refundable.

Additional non-returnable items:

• Gift cards
• Personal care items
• Custom- made products

To complete your return, we require a receipt or proof of purchase.

Gift and offer codes

From time to time, Taste of Bhutan may offer qualified consumers “gift codes” or “offer codes” through a variety of promotional activities and communications (collectively referred to herein as “offer codes”) that are redeemable towards a purchase on tasteofbhutan.com, while supplies last, and subject to certain merchandise exclusions or any other restrictions as may be determined and communicated by Taste of Bhutan in its sole discretion. Only valid offer codes provided or promoted by Taste of Bhutan will be honoured at checkout.  Codes supplied or promoted by third parties unauthorized by Taste of Bhutan (including any unauthorized third-party websites) will not be considered valid. Each offer code promoted by Taste of Bhutan is non-transferable and valid for single use on an item (or items) of merchandise as determined by Taste of Bhutan.  Offer codes may not be combined. Offer codes cannot be used towards the purchase of non-branded merchandise, packaging, or applicable taxes. For online purchases, the code must be entered in the field at checkout.  Offer codes cannot be redeemed for cash or any cash equivalent; no substitutions or credits are allowed.  The dollar value of any offer code will not be refunded or credited back if any or all of the merchandise is returned.  Expiry dates may apply to each offer code.  Offer codes are void if copied, transferred, sold, exchanged or expired, and where prohibited.  Requests not complying with all offer code requirements will not be honoured.